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Refund policy

Return and Refund Policy

At INSTA MOBILE LLC, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we offer a clear and flexible return and refund policy to make your shopping experience smooth and worry-free.

RETURNS

Eligibility for Returns:

  • Items must be returned within 30 days of purchase.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of purchase (e.g., receipt, invoice) is required for all returns.
  • Certain products, such as consumables, items marked as clearance or final sale, may not be eligible for return. Exceptions, if any, will be clearly noted on the product page at the time of purchase.

Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Items purchased on final sale

How to Initiate a Return:

  1. Contact Us:
    Email us at info@goinstamobile.com or call us at +1 (747) 888-8880 with your order number, a brief description of the issue, and your reason for the return.

  2. Receive a Return Authorization:
    Once your request is reviewed and approved, we will issue a Return Authorization (RA) number and provide instructions on how to send the item back.

  3. Ship Your Item:

    • Pack your item securely in the original packaging and include all accessories, manuals, and components.
    • Clearly label the package with the Return Authorization (RA) number provided.
    • Ship the package to the address provided in the return instructions.
    • Important: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

REFUNDS

Processing Your Refund:

  • Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.
  • You will receive an email notification confirming receipt of the returned item and the status of your refund approval.

Refund Timeline:

  • If your refund is approved, it will be processed within 7–10 business days, and the credit will be applied to your original method of payment.
  • Please note that shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Late or Missing Refunds:

  • If you do not receive your refund within the expected timeframe:
    1. Check with your bank or credit card provider, as processing times may vary.
    2. If you still have not received your refund, contact us at info@goinstamobile.com for further assistance.

EXCHANGES

  • Exchanges are only available for items that are defective or damaged.
  • To initiate an exchange for the same product, contact us at info@goinstamobile.com with your order number and details of the issue.
  • If approved, we will guide you through the exchange process.

SHIPPING COSTS

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.

Shipping Refunds:

  • Shipping fees are non-refundable. If you receive a refund, the cost of the original shipping (if applicable) will not be included in the refund amount.

CONTACT US

If you have any questions or need further assistance with our Return and Refund Policy, feel free to reach out: